Role Overview
The Retail Sales Associate plays a key role in delivering a positive in-store customer experience while supporting daily sales, merchandising, and store operations. This role represents CSS Group’s brands on the front line, assisting customers with product selection and ensuring the store is organized, stocked, and welcoming.
Key Responsibilities
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Assist customers with product selection, fit, and basic technical questions
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Process in-store sales, returns, and exchanges accurately
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Maintain product displays, merchandising standards, and store organization
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Receive and restock inventory on the sales floor
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Support inventory counts and stock accuracy
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Maintain store cleanliness and presentation
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Assist with promotional activities and seasonal resets
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Communicate customer feedback and product insights to the team
Who This Role Supports
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Retail store operations
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E-commerce and omnichannel fulfillment
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Inventory and merchandising teams
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Customer experience and sales teams
Skills & Experience
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Strong communication and interpersonal skills
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Customer-focused mindset and problem-solving ability
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Ability to learn and explain product features
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Comfort using POS systems and basic computer tools
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Ability to work on your feet in a retail environment
Nice to Have
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Previous retail or customer-facing sales experience
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Experience with POS or retail inventory systems
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Interest in tactical, safety, or technical products
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Experience working in specialty or B2B retail environments
Why Work at CSS Group
This role offers the opportunity to work directly with customers across CSS Group’s brands while developing product knowledge and retail experience. You’ll be part of a growing organization where service, product expertise, and teamwork are valued.
